Whether you’re a CEO, senior manager, or floor supervisor, knowing how to drive results within your contact center team is imperative for success. A combination of skills, processes, technology, and optimization efforts directly impact contact… Read more »
20 Ways Contact Centers Can Increase Production: Part One
Developing an Outbound Campaign: 4 Best Practices for Success
Jul 15, 2022
An outbound campaign strategy is essential for business development efforts. Initiated by call center agents to prospective customers on behalf of a client, outbound campaigns offer a human element often overlooked in today’s digital world…. Read more »
Lead Generation Through the ABCs of Telemarketing Campaigns
Jul 1, 2022
Historically, the “ABCs” acronym of outbound telemarketing campaigns referred to an approach where the salesperson should Always Be Closing. This approach still applies in some settings, but in today’s market, the “ABC” approach adopted by… Read more »
How Contact Center Services Boost ROI On Direct Response Campaigns
Jun 15, 2022
Direct response is a creative marketing endeavor designed to drive action in the moment—an intention to make things happen now. More precisely, a direct response system combines a value proposition with a call-to-action to encourage… Read more »
10 Ways the Structure of Contact Centers Have Forever Changed
Jun 1, 2022
The work environment as we knew it before the pandemic feels lightyears away. Many companies have allowed or encouraged staff to return to the office on some level. However, the how and where we work… Read more »
Small Business Owner? Find Support with Call Center Services
May 16, 2022
A call center for small businesses serves as an important resource for companies as they grow and expand. Though call centers are often associated with large companies and organizations, businesses, regardless of their size, have… Read more »
Telecom, Inc. Featured on Podcast for Post-Pandemic Contact Center Vetting
May 1, 2022
Any brand considering having an outsourced contact center serve their valued customers must take steps to ensure they have the right service provider as their partner. Companies invest extensive resources, money, and time establishing their… Read more »
5 Advantages of Extended Business Hours (and How a Contact Center Can Help!)
Apr 14, 2022
Operating after-hour call centers allow businesses to reach more of their customers and potential customers by increasing the time their company is open for business. Conversely, limiting the hours your business is open is simply… Read more »
Call Center Management: Setting Your Inbound Customer Support Team Up for Success
Apr 1, 2022
Call centers aim to achieve specific goals, typically reported in Key Performance Indicators (KPI) for inbound customer support programs. Depending on the nature of the program, common KPIs can include ASA (Average Speed of Answer),… Read more »
5 Reasons Phone Customer Service Support Still Matters in 2022
Mar 15, 2022
For business owners wondering if there is still a need to offer phone customer service support, take note that customer service delivered on the phone is still the preferred method of support that people choose… Read more »