Domestic Contact
Center Services

Inbound Outbound

Our Contact Center Services Help Your Business Grow and Thrive

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Inbound

Our suite of Inbound Services can transform your customer relationship into a competitive advantage.

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Outbound

Our robust suite of Outbound Services can help take your sales and marketing programs to new heights.

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Online

Our extensive range of Online Services provides a cost-effective solution for personalized customer care.

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Self-Service

Our efficient Self-Service applications deliver an exceptional customer experience at a reduced cost to you.

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Focus on your core business,
while we take care of your needs.

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Customer Service

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Order Processing / Sales

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Member Support Services

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Lead Qualification / Appt. Setting

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Lead Generation

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Lead Qualification

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Appointment Setting

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Sales

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What our clients have to say about our services

Over the many years of partnering with Telecom, they have proven over and over again that meeting their clients' needs is priority #1. They can be relied upon to handle day-to-day operations and are highly responsive to special projects, always providing key insights on how to make non-traditional programs work. Outstanding service comes from outstanding people, and Telecom has the best of them. They deliver solid results and make things easy for us, and we certainly like that…a lot.

Ernesto Lopez – Atlanta Journal Constitution

We chose Telecom, Inc. based on their flexibility and responsiveness to our needs, and they delivered. Their in-depth experience and knowledge helped us expand our customer care center capacity expediently to serve our customers.

Thomas Harman | Balsam Brands

We have had the pleasure of partnering with Telecom for over 5 years. The hiring process, training and ongoing management of our campaign has been impressive from the beginning. We have doubled our growth each year and Telecom has been with us every step of the way. From the executive management team to the call center agents, their performance has been second to none. They take great pride in providing us with a quality experience in every aspect of our relationship. We feel fortunate to have found such a committed team and highly recommend Telecom to anyone looking for a professional and results oriented call center partner.

Robert Buete | President – Home Services Division, American Standard Brands

Telecom started with one project (hit it out of the park) and now provides sales and demand generation, market research, and even client satisfaction services for us. Telecom’s best practices approach, results and customer relations are world-class. I would recommend them to anyone that needs sales or call center services. Telecom solves the sales leads dilemma and are a fundamental part of our revenue strategy.

Charles Bedard | Ephor Group

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About Telecom, Inc.

Telecom, Inc. provides exceptional contact center services, outsourced customer care, sales and marketing and back-office support services across any combination of channels– voice, email, mobile, web and social media– giving your customers a true Omni-Channel experience without missing a beat.

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Contact us to learn how we can help you increase sales, optimize customer experience, and reduce your service costs.

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