Call center compliance standards are a must-have in today’s fast-paced, omnichannel world.
As a trusted outsourced service provider, our clients rely on us to handle their sensitive customer data and stay on top of the industry’s ever-changing laws, rules and regulations.
Our internal compliance team and third-party partners go the extra mile to ensure our clients and their customers have the utmost confidence that their programs comply with all applicable laws and regulations. Our corporate policies, processes and procedures have been designed to ensure the safe handling of sensitive information – including an actionable framework for preventing, detecting and reacting to security incidents.
These safeguards allow our clients to focus on their core business and rest assured that their data security and compliance needs are being handled comprehensively and professionally.
Telecom, Inc. is proud of our ongoing compliance with state, federal and international laws, and the rules and regulations governing our industry, including:
- PCI DSS Compliance
- HIPAA Compliance
- TCPA Compliance
- TSR Compliance
- CRTC Compliance
- SOC 2 Compliance
One of the many features included in our cloud-based Contact Center Software is a standalone TCPA compliant dialing option for wireless telephone numbers. All contact records are housed in a separate, dedicated server which removes the capacity to perform automated dialing and ensures regulatory compliance.
Contact us today to learn how our data security and call center compliance standards can help reduce liability, minimize costs, and improve your program’s efficiency and productivity.