Telecom, Inc.’s self-service contact center technologies provide a cost-effective, easy-to-use telephone, and mobile-based customer care solution.
Self-service allows you to offer your customers an automated platform to access and input data without the need for interaction with a customer service representative – using either traditional Interactive Voice Response (IVR) or Conversational IVR, which utilize speech recognition, and Artificial Intelligence (AI), which allows your customers to speak naturally and describe what they need in their own words.
Self-service transactions have high first-call resolution rates and can be handled for a fraction of the cost of a live agent call. If customers decide they want to speak with a live agent, a representative is a simple request away.
Self-Service Contact Center Benefits
- Faster Service Times
- Automate Routine Activities
- Faster First Contact Resolution
- Improve Agent Productivity
- Increase Customer Satisfaction
- Better Customer Service
- Decrease Customer Queue Time
- Anytime/Anywhere 24/7 Access
- Simplify Customer Navigation
- Improve Call Flow
Integrating an IVR solution as a self-service contact center option allows customers to seamlessly and quickly access the information they are looking for. Customers can find the status of a shipment, access updates on an existing order, and request to be transferred directly to a customer service representative.
We work closely with you to develop a customized self-service solution that can be designed as a stand-alone application or bundled with other services to create a seamless, omnichannel customer care experience.
Contact us today to discover how self-service options from Telecom, Inc. can align with your business needs and offer you the flexibility to provide clear, concise information to your customers at a reduced cost, resulting in increased customer satisfaction.