Custom Approach to Staffing Telephone Agents

Offering both premises-based and work-from-home teams, Telecom, Inc. is constantly recruiting for current and future needs. All telephone agents, including Telephone Sales Representatives (TSRs) and Customer Service Representatives (CSRs), must demonstrate a solid work history, professional and polite attitude, possess natural communication skills, and display a good-natured, enthusiastic demeanor. They must be computer savvy, having experience with the Microsoft Office suite, website navigation, and CRMs. 

Hiring the Right Team

Our new employee selection process begins with a pre-interview screening that identifies qualified applicants. Work history, reference checks, background checks and professional references are reviewed. Qualified candidates who pass the initial screening move forward to our interview process and those who successfully complete these phases are offered a spot on our team.

Hiring the right people is only half the challenge – we also go to great lengths to retain our current staff. In addition to competitive wages, we provide a comprehensive benefits package offering medical, dental, and disability insurance, paid time off, and 401k options. Our incentives include bonuses, promotional products, gift certificates, and numerous performance-based contests. We prefer to promote from within, always looking to elevate those with the skill set and desire to further their career at Telecom, Inc.



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