Telecom, Inc.’s comprehensive Inbound Services are focused on providing your customers with the personal attention they deserve. We provide cost-effective inbound customer care solutions using the latest technology and delivered by highly-trained inbound contact center staff, all based in the USA.
Inbound Contact Center Services
Our Inbound Service solutions are designed to handle virtually any inbound program, big or small, simple or complex. Our team possesses a transferrable set of skills, so we can service your customers, no matter who they are. Some of the nation’s most respected companies rely on our wide range of customized services.
Reliable, Dedicated Solutions
Whether you’re looking for 24/7 comprehensive coverage, want to expand live service hours, or need help with overflow activity during peak traffic times, we define a solution to deliver the results you expect. We offer different service models, dedicated and shared staff and will partner with you to determine which model will provide the most efficient and effective results.
Our polite, professional, and experienced agents stand ready to handle your customers’ calls, emails, chats, and social posts, day or night, providing your program with the personal attention it deserves.
Flexible Service Models
Our services are custom-tailored to your specific business requirements and offer the flexibility needed to meet diverse customer expectations. As with all of our service offerings, our Inbound Services are seamlessly integrated with your OMS and CRM and we service all contact channels.