Professional Inbound Contact Center Services

Telecom’s custom inbound services ensure pleasant and productive customer journeys.


Telecom, Inc.’s comprehensive Inbound Services are focused on providing your customers with the personal attention they deserve. We provide cost-effective inbound customer care solutions using the latest technology and delivered by highly-trained inbound contact center staff, all based in the USA.

Inbound Contact Center Services

Our Inbound Service solutions are designed to handle virtually any inbound program, big or small, simple or complex. Our team possesses a transferrable set of skills, so we can service your customers, no matter who they are. Some of the nation’s most respected companies rely on our wide range of customized services.

top voice provider upcity

Telecom, Inc. is a Top Voice Provider certified by UpCity

Reliable, Dedicated Solutions

Whether you’re looking for 24/7 comprehensive coverage, want to expand live service hours, or need help with overflow activity during peak traffic times, we define a solution to deliver the results you expect. We offer different service models, dedicated and shared staff and will partner with you to determine which model will provide the most efficient and effective results.

Our polite, professional, and experienced agents stand ready to handle your customers’ calls, emails, chats, and social posts, day or night, providing your program with the personal attention it deserves.

Flexible Service Models

Our services are custom-tailored to your specific business requirements and offer the flexibility needed to meet diverse customer expectations. As with all of our service offerings, our Inbound Services are seamlessly integrated with your OMS and CRM and we service all contact channels.

Receive a Free Consultation & Proposal

Contact us to learn how we can help you increase sales, optimize customer experience, and reduce your service costs.

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