Proactive Client Services

At Telecom, Inc., we recognize that to be a successful partner, we must serve your customers effectively while meeting your company’s needs. Our programs, based on decades of experience, are thorough and effective. When you partner with Telecom, you will feel confident that we are acting as your partner across all customer service channels – our success is your success.

Our clients often hire us requesting that we manage all aspects of their program, freeing them up for other responsibilities. Telecom’s proactive account managers make sure each client they serve is aware of developments on their program while not requiring their time to manage the day-to-day activity.

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Your Telecom Account Manager is the central figure in the success of our partnership. S/he owns the responsibility of ensuring our overall service, and results, are consistent with the promises made to you and program goals. Your Account Manager will provide a timely response to your calls, emails, texts, and is available to you 24/7/365.

The production goals assigned to Telecom at the outset of our partnership are the primary focus of your Account Manager. S/he will analyze the production reports daily, monitoring our results and comparing them to our goals. Your Account Manager will contact you proactively providing the insight, feedback, and recommendations on your project needed to make your program a success.

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