Telecom's Customer Experience Testimonials

“Telecom has been an outstanding partner to PTCB since 2004. The team at Telecom strives to exceed our expectations. They always respond to our requests in an efficient and professional manner. Every Telecom staff member is an active participant in ensuring our customers are served well. Their level of support makes all the difference in PTCB’s ability to deliver excellent service. We value their collaborative approach to all aspects of our customers’ needs, and we highly recommend them to any organization.”

Khunteang PA | Pharmacy Technician Certification Board

“Jon and his Telecom team are go-to-partners for Apollo when we need top-notch results. The account management team is the most knowledgeable and responsive in the industry – bar none!”

Mike Eyre | Renewal by Andersen of Houston

“While it is only two days after our record-breaking November 4th Presidential Election, I wanted to write you and tell you what a fantastic job you and your organization did on behalf of democracy. I understand your center handled approximately 18,000 calls from the San Mateo County voting public. I myself tested the call center and found the staff to be consistently helpful and professional. I was impressed at the manner in which the calls were so effectively handled….on behalf of my staff, I thank you for working closely with them to ensure that every voter was treated respectfully and received the correct information.”

Warren Slocum | County Clerk-Recorder, San Mateo County

“We have had the pleasure of partnering with Telecom for over 5 years. The hiring process, training, and ongoing management of our campaign have been impressive from the beginning. We have doubled our growth each year and Telecom has been with us every step of the way.  From the executive management team to the call center agents, their performance has been second to none.  They take great pride in providing us with a quality experience in every aspect of our relationship.  We feel fortunate to have found such a committed team and highly recommend Telecom to anyone looking for a professional and results-oriented call center partner.”

Robert Buete | President – Home Services Division, American Standard Brands

“We chose Telecom, Inc. based on their flexibility and responsiveness to our needs, and they delivered. Their in-depth experience and knowledge helped us expand our customer care center capacity expediently to serve our customers.”

Thomas Harman | Balsam Brands

“A best-in-class operation by any measure. I have partnered with Telecom, at two different companies and have yet to find another call center that delivers comparable results, quality of service, and value. I highly recommend Telecom to anyone seeking a high value, results-driven contact center.”

Dan Williams | Leap Media Solutions

“Telecom started with one project (hit it out of the park) and now provides sales and demand generation, market research, and even client satisfaction services for us. Telecom’s best practices approach, results and customer relations are world-class. I would recommend them to anyone that needs sales or call center services. Telecom solves the sales leads dilemma and are a fundamental part of our revenue strategy.”

Charles Bedard | Ephor Group

“Telecom, Inc. is one of the top service providers for the San Francisco Chronicle. I have found them to be dedicated, flexible, and responsive to our needs. In addition to inbound and outbound services, Telecom, Inc. has provided high-quality verification services and ongoing survey services for the newspaper. I cannot stress enough how convenient it is to have them provide the services at the level requested when requested, and to have them provide the statistics to analyze and manage the services performance.”

“We chose Telecom to activate our residential community solar outbound and later, inbound sales campaign in Maine almost one year ago. We were impressed with Jon’s professionalism and deep business knowledge. Much as we anticipated, Jon and his top-notch team of managers and agents have been a huge asset for us. Jon is extraordinarily accommodating to our requests and for the CEO of the company, is always available to speak with us. Jon treats his large and small clients all the same. The management team is diligent, responsive and highly engaged. We couldn’t ask for kinder and more helpful managers than the team we have. We’ve been just as fortunate with the agents. They learn quickly and are very welcoming of feedback. True professionals. Don’t hesitate in hiring Telecom for your venture. You’d be glad you did!”

John Yandrasits | Lumino Consulting

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