Advantages of Our Uniquely Diverse Workforce

Telecom offers a diverse workforce and serves a diverse customer base.

All of our employees provide service from within our California headquarters or home offices throughout the United States. Our average representative is 35 years old, has four years of experience, and is well-educated. 

We can deliver agents that fit your preferred profile. Our ability to deliver staff containing specific characteristics best suited for a program has a direct impact on the results stemming from our efforts.

Sometimes, agents with elevated technical aptitude or Tier 2 or Tier 3 levels of tech support, are required for specific programs. Having our headquarters in the San Francisco Bay Area allows us to draw our employee base from a highly diverse, educated, and technically astute labor market. 

Clients may also request agents who speak a second language. Telecom is able to source agents who speak Spanish, French, Cantonese, Mandarin, Tagalog, Vietnamese, and other Asian dialects without the added costs that some call centers may charge.

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