Companies offering technical products or services requiring customers to log in to their website or a portal to access information can greatly benefit from Telecom’s comprehensive suite of contact center solutions.
Telecom, Inc. offers technology support services for programs requiring technical aptitude at the agent level. We provide Tier O, Tier 1, Tier 2, and Tier 3 level support. Our experienced support teams can handle both simple and complex requests, from password resets to high-level troubleshooting, with equal efficiency.
Experienced Domestic Team
When you outsource with Telecom, you partner with a team committed to quality and performance. Our technical support staff are experts who provide 24/7 support exclusively from within the USA. Our headquarters in California’s Bay Area allows us to recruit staff with technical competence from local surrounding areas, as well as the other states where we employ virtual staff.
We understand the importance of effective trouble-shooting and focus on successful first-call resolution. Telecom works closely with every partner to define an effective training curriculum, which includes extensive role-playing before providing live support to your customers. We offer our partners access to the latest omnichannel support options, including voice, email, chat, and social media, allowing customers to reach you through their preferred contact method. We can also integrate with your preferred ticketing platform, giving you complete visibility into each customer touchpoint.
Activity for technical support programs can be difficult to forecast, but when customers do reach out for support, timely responses are key for high customer satisfaction. Telecom helps address this challenge by offering different service models designed to maximize responsiveness and ROI and we have the flexibility needed to quickly ramp staff up or down as volume needs change.
24-Hour Customer Availability
Telecom is open 24/7, so we are ready to assist your customers whenever they need help.
We offer our partners access to the latest omnichannel support options, including voice, email, chat, and social media, allowing customers to reach you through their preferred contact method. We also integrate with your preferred ticketing platform, giving you complete visibility into each customer touchpoint.
Expert-Level Technology Support Services
Our commitment to excellence, ongoing adoption of best-in-class technology, custom solutions, and a transparent, collaborative, and partnership-based approach drives efficiency, business continuity and maximizes ROI.
Contact us to learn how Telecom can provide expert-level technical support for your customers today.
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