Reservation Call Center Support Services

Telecom, Inc. offers support and sales solutions as a reservation call center for hospitality businesses seeking expert-level communication with their guests and customers, where the customer experience is managed with expert care, resulting in a VIP level experience at all times.

Personalized Guest Experience

To effectively serve customers in this sector, Telecom provides personalized experiences, like greeting callers by name and showing appreciation for previous engagements. We access your customer’s history and leverage data in conversations, building trust and credibility, ultimately contributing to a successful outcome, such as booking a reservation, placing an order, or resolving an issue. We input details of conversations in your CRM and build brand loyalty throughout our efforts. Our results exceed client expectations and we provide production details on custom-developed reports.

Expert Domestic Team

Our nearly 30 years of experience assisting companies have resulted in enterprise-level expertise, allowing us to custom develop successful sales and service programs. When you outsource with Telecom, you partner with a team committed to quality and performance. Our sales and support staff are experts and all services are provided exclusively from within the USA.

Maximize ROI

Contact arrival forecasts can be challenging in the dynamic businesses found in the hospitality vertical. While you may not know when support will be needed, you do know that timely responses result in more reservations, sales, and higher customer satisfaction scores. Telecom offers different service models designed to maximize responsiveness and ROI. It’s also important that you partner with a flexible contact center, one that can ramp staff up and down quickly, effectively pivoting when your volume fluctuates. Telecom is accustomed to rapid response to volume swings and is open 24/7, and we are ready to assist your customers whenever they need help.

Contact us to learn how Telecom can help today.

Businesses We Serve

  • Hotels & Resorts
  • Entertainment Brands
  • Cruise Lines
  • Car Rental Companies
  • Airlines
  • Tour Agencies
  • Travel Agencies
  • Restaurants
  • Vacation Rentals
  • Bed and Breakfasts

Inbound/Outbound Services

  • Ticket/Event Sales
  • Reservations
  • Customer Service
  • Surveys
  • Membership/Loyalty Programs
  • Frequent Flyer Programs
  • Retention

To learn more about our approach and results, please visit:

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Contact us to learn how we can help you increase sales, optimize customer experience, and reduce your service costs.

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