Telecom, Inc. has extensive experience as a partner of some of the nation’s most recognized professional certification and credentialing organizations. Our 20 plus years of successful partnerships with Professional Certification, Trade Certification, and Professional Designation organizations have given our team unique outsourcing certification expertise that is difficult to find.
When you outsource with Telecom, you partner with a team committed to quality and performance. We understand the importance of your brand and core values and will clearly and efficiently guide your customers through all aspects of accreditation, including:
- Continuing Education Credits
- Proctoring (remote and in-person)
- Coordination with third-party providers (education, testing)
- Tier 1 and Tier 2 Help Desk and Technical Support
We offer our partners access to the latest omnichannel support options, including voice, email, chat, and social media, allowing your customers to reach you using their preferred contact method. We also offer self-service options, including AI Bots and access to FAQs and knowledgebase articles from your website, and we can integrate it all with your CRM of choice, giving you complete visibility into each customer touchpoint.
Our commitment to excellence, ongoing adoption of best-in-class technology, and a transparent, collaborative approach have helped increase partner efficiency and business continuity and decrease costs. Our in-depth experience working with professional outsourcing certification organizations has given us a wealth of insight into the industry, allowing us to develop forward-thinking best practices in outsourced call center services. Contact us to learn how our suite of services can help you effectively manage your certification program by reducing costs and increasing customer satisfaction.
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