Latest News & Press Releases
Let’s start with the positive—if your company is experiencing steady high call volume, it’s likely that your business is growing. Maintaining a high-volume call center is the solution for serving the needs of additional customers…. Read more »
A combination of skills, processes, technology and optimization efforts directly impact a contact center’s output. Whether you’re a CEO, senior manager or floor supervisor, knowing how to drive results within your contact center team is… Read more »
From increased sales to enhanced customer service, an eCommerce-focused call center can benefit your company in multiple ways. The role of the eCommerce call center has dramatically expanded in the past few years – as… Read more »
Whether you’re a CEO, senior manager, or floor supervisor, knowing how to drive results within your contact center team is imperative for success. A combination of skills, processes, technology, and optimization efforts directly impact contact… Read more »
An outbound campaign strategy is essential for business development efforts. Initiated by call center agents to prospective customers on behalf of a client, outbound campaigns offer a human element often overlooked in today’s digital world…. Read more »
Historically, the “ABCs” acronym of outbound telemarketing campaigns referred to an approach where the salesperson should Always Be Closing. This approach still applies in some settings, but in today’s market, the “ABC” approach adapted by… Read more »
Direct response is a creative marketing endeavor designed to drive action in the moment—an intention to make things happen now. More precisely, a direct response system combines a value proposition with a call-to-action to encourage… Read more »
The work environment as we knew it before the pandemic feels lightyears away. Many companies have allowed or encouraged staff to return to the office on some level. However, the how and where we work… Read more »
A call center for small businesses serves as an important resource for companies as they grow and expand. Though call centers are often associated with large companies and organizations, businesses, regardless of their size, have… Read more »
Any brand considering having an outsourced contact center serve their valued customers must take steps to ensure they have the right service provider as their partner. Companies invest extensive resources, money, and time establishing their… Read more »
