Latest News & Press Releases
Reservation services and ticket sales functions are essential for businesses like restaurants, hotels, family entertainment brands, and many other service industries. In the last year, these services were especially vital to the livelihood of businesses… Read more »
Contact centers, or call centers, come in various sizes. There are answering services (typically the smallest), mid-size providers, and “the big guys” – those with seat capacity measured in thousands or tens of thousands. Depending… Read more »
For many call center service providers, the Covid-19 pandemic created unprecedented challenges that changed the way that they, and the companies they serve, operate on a fundamental level. The pandemic created a surge of customer… Read more »
Whether you call the setting remote, work from home, virtual, or telework, the Covid-19 pandemic has forced companies all over the world to embrace this staffing model. During the initial months of the pandemic, it… Read more »
The ability to be flexible and pivot business strategies is essential, and the companies that have been able to do so during the pandemic have remained afloat. Some companies have actually grown and become even… Read more »
When determining which contact center to hire for your next program, you have an important decision to make: do I engage with a provider within the United States or nearshore vs. offshore, and does it… Read more »
The Covid-19 pandemic has impacted all of us in so many ways. Businesses have been transformed, overnight in many cases, and the BPO call center space is no different. The changes to how, and in… Read more »
Telecom, Inc. invites customers to visit their new website, which launched this month. Design elements include a customized layout, streamlined functionality, and unique details that allow the user to easily navigate through the site. March… Read more »
