Blogs

Since its inception, the growth of the e-commerce industry has skyrocketed, reaching a peak growth rate of 17.1% in 2021. Though the growth rate of the e-commerce market has since cooled down, it remains incredibly… Read more »

Whether you are managing a small company, midsize boutique, or big business, you need to keep a close eye on how your customer service team is doing, and the best way to check in on… Read more »

Benefits of call center outsourcing have been gaining in popularity in recent years as businesses have come to realize the many advantages that such services offer them. The global call center outsourcing market continues to… Read more »

The current labor market has been undeniably tough on employers, especially those in the customer service space. According to the U.S. Chamber of Commerce, the professional and business services industry (which includes call center support)… Read more »

Call centers are often unpredictable places. One minute, your team’s agents may be enjoying a calm day with a normal flow of phone traffic, but within minutes, the center can be inundated with more calls… Read more »

With the next holiday shopping season right around the corner, now is the perfect time to get your call center customer service strategy in order and ensure that your team is prepared for the annual… Read more »

As your business works diligently toward its digital transformation, your customers are expecting you to use your technology to enhance their experience with your company. More than 60% of your customers expect you to understand… Read more »

Considering hiring an outsourced call center for the first time? This blog post offers seven essential hiring tips to help you make the right choice.

Many business owners believe customer service outsourcing to be synonymous with hiring offshore call centers, but that isn’t always the case. Call centers in the U.S. can help your business maintain and grow its loyal… Read more »

Every business strives to provide fantastic products and services while continuously bringing in new leads. However, not all sales prospects are going to convert into customers.  As a busy business owner, you want to allocate… Read more »