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Providing good customer support services is the cornerstone for the success of any business. Though it may seem obvious, it’s important to reiterate that customer experiences matter in today’s competitive marketplace. Customers carry high expectations…. Read more »
Numerous variables contribute to the success of contact center agents. The fun of working in contact centers is largely due to the dynamic environments that exist within; they are always changing and evolving. At Telecom,… Read more »
Undoubtedly, customer self-service technologies offer cost-effective solutions for companies. Self-service automated platforms allow customers easy access to input data, field queries, and resolve issues without the need for interaction with a customer service representative. Technologies… Read more »
Companies thrive or fail based on their reputation. Maximum effort to build, maintain and enhance a positive reputation is a common thread across successful companies, making brand reputation management essential to your customer strategy. Building… Read more »
Brand loyalty is an important marketing tool for every business. Establishing brand loyalty not only helps companies sustain long-term growth, but also generates brand advocates and customer ambassadors. The essential component for building brand loyalty… Read more »
While there are many factors to consider when building a support model, the most critical elements of a successful customer experience strategy are found within the people, process, and platforms groups. If you’re considering, or… Read more »
An effective omnichannel customer experience strategy should offer customers a number of choices designed to first engage companies and then do so with an integrated experience that moves them from channel to channel seamlessly. Omnichannel… Read more »
Providing a great customer service experience should be a priority for every company. Replacing a lost customer is extremely expensive, often five times the cost of retaining one. The effort and cost to build a… Read more »
Developing a contact center outsourcing strategy may be on the horizon if your company’s growth is exceeding customer support capabilities. For the success of any company, there must be a cost-effective balance between the two…. Read more »
Order processing is so much more than simply taking an order. Successful customer service agents understand how critical their role is when they assist someone in taking the first step in a new customer journey…. Read more »
