Developing a contact center outsourcing strategy may be on the horizon if your company’s growth is exceeding customer support capabilities. For the success of any company, there must be a cost-effective balance between the two…. Read more »
A Guide to Building Your Contact Center Outsourcing Strategy for 2022
How to Capitalize on Revenue and Branding Through Order Processing
Sep 1, 2021
Order processing is so much more than simply taking an order. Successful customer service agents understand how critical their role is when they assist someone in taking the first step in a new customer journey…. Read more »
Omnichannel vs Multichannel Contact Center: What’s the Difference?
Aug 17, 2021
When choosing a contact center to represent your business, it’s important to understand what contact channels they support and how they are integrated. There are two primary contact center methods, omnichannel and multichannel, that offer… Read more »
How Contact Center Best Practices, Training, and Experience Are Related
Aug 2, 2021
Deciding to outsource your contact center program is often a great decision, and many companies choose this path. As you seek a contact center partner, make sure you understand their best practices and how they… Read more »
Telecom, Inc. Announced as a Top Call Center Services Company by UpCity!
Jul 21, 2021
Telecom, Inc. is thrilled to officially announce that we have been recognized as one of the top call center services companies in Oakland and nationally by UpCity! At Telecom, Inc., we provide comprehensive voice and… Read more »
Call Center Quality Assurance: Why It’s Essential to a Successful Campaign
Jul 15, 2021
As with any company in any industry, call center quality assurance (QA) is essential to ensuring customer satisfaction and retention. Unlike other industries, however, call centers have a responsibility not only to customers, but also… Read more »
10 Questions to Answer When Seeking an Outbound Call Center Partner
Jul 1, 2021
Lead generation, lead qualification, and appointment setting services are critical components of business development efforts. Most businesses realize how important they are but not all businesses can staff for their needs. Outsourcing outbound call center… Read more »
Top 4 Reasons to Outsource Reservation Services and Ticket Sales Support
Jun 16, 2021
Reservation services and ticket sales functions are essential for businesses like restaurants, hotels, family entertainment brands, and many other service industries. In the last year, these services were especially vital to the livelihood of businesses… Read more »
The Many Benefits Mid-Sized Contact Centers Offer
May 28, 2021
Contact centers, or call centers, come in various sizes. There are answering services (typically the smallest), mid-size providers, and “the big guys” – those with seat capacity measured in thousands or tens of thousands. Depending… Read more »
The Important Role of the Outsourced Call Center in the Sudden Rise of eCommerce
May 17, 2021
For many call center service providers, the Covid-19 pandemic created unprecedented challenges that changed the way that they, and the companies they serve, operate on a fundamental level. The pandemic created a surge of customer… Read more »