Latest News & Press Releases
Providing a great customer service experience should be a priority for every company. Replacing a lost customer is extremely expensive, often five times the cost of retaining one. The effort and cost to build a… Read more »
Developing a contact center outsourcing strategy may be on the horizon if your company’s growth is exceeding customer support capabilities. For the success of any company, there must be a cost-effective balance between the two…. Read more »
Order processing is so much more than simply taking an order. Successful customer service agents understand how critical their role is when they assist someone in taking the first step in a new customer journey…. Read more »
When choosing a contact center to represent your business, it’s important to understand what contact channels they support and how they are integrated. There are two primary contact center methods, omnichannel and multichannel, that offer… Read more »
Deciding to outsource your contact center program is often a great decision, and many companies choose this path. As you seek a contact center partner, make sure you understand their best practices and how they… Read more »
Telecom, Inc. is thrilled to officially announce that we have been recognized as one of the top call center services companies in Oakland and nationally by UpCity! At Telecom, Inc., we provide comprehensive voice and… Read more »
As with any company in any industry, call center quality assurance (QA) is essential to ensuring customer satisfaction and retention. Unlike other industries, however, call centers have a responsibility not only to customers, but also… Read more »
Lead generation, lead qualification, and appointment setting services are critical components of business development efforts. Most businesses realize how important they are but not all businesses can staff for their needs. Outsourcing outbound call center… Read more »
Reservation services and ticket sales functions are essential for businesses like restaurants, hotels, family entertainment brands, and many other service industries. In the last year, these services were especially vital to the livelihood of businesses… Read more »
Contact centers, or call centers, come in various sizes. There are answering services (typically the smallest), mid-size providers, and “the big guys” – those with seat capacity measured in thousands or tens of thousands. Depending… Read more »
