With today’s technologies, companies developing an outbound call strategy have various tools to choose from. Knowing which tools to use is key in developing a strategy. Among these is direct contact, a tried and true… Read more »
Should Outbound Calling Be Part of Your Business Strategy?
Characteristics of Successful Customer Service Agents and How to Develop Them – Part Two
Feb 1, 2022
Numerous variables contribute to the success of contact center agents. The fun of working in contact centers is largely due to the dynamic environments that exist within; they are always changing and evolving. At Telecom,… Read more »
Why You Should View Customer Support as a Service (and How You Can Improve It!)
Jan 18, 2022
Providing good customer support services is the cornerstone for the success of any business. Though it may seem obvious, it’s important to reiterate that customer experiences matter in today’s competitive marketplace. Customers carry high expectations…. Read more »
Characteristics of Successful Customer Service Agents and How to Develop Them – Part One
Jan 3, 2022
Numerous variables contribute to the success of contact center agents. The fun of working in contact centers is largely due to the dynamic environments that exist within; they are always changing and evolving. At Telecom,… Read more »
Integrating Self-Service and Assisted-Service for Excellent Customer Experiences
Dec 20, 2021
Undoubtedly, customer self-service technologies offer cost-effective solutions for companies. Self-service automated platforms allow customers easy access to input data, field queries, and resolve issues without the need for interaction with a customer service representative. Technologies… Read more »
Why Brand Reputation Management Is a 24/7 Job
Dec 1, 2021
Companies thrive or fail based on their reputation. Maximum effort to build, maintain and enhance a positive reputation is a common thread across successful companies, making brand reputation management essential to your customer strategy. Building… Read more »
How to Build Brand Loyalty Through Customer Service
Nov 15, 2021
Brand loyalty is an important marketing tool for every business. Establishing brand loyalty not only helps companies sustain long-term growth, but also generates brand advocates and customer ambassadors. The essential component for building brand loyalty… Read more »
People, Processes and Platforms – How They Drive Customer Experiences
Nov 1, 2021
While there are many factors to consider when building a support model, the most critical elements of a successful customer experience strategy are found within the people, process, and platforms groups. If you’re considering, or… Read more »
Understanding Omnichannel Customer Experience Expectations
Oct 15, 2021
An effective omnichannel customer experience strategy should offer customers a number of choices designed to first engage companies and then do so with an integrated experience that moves them from channel to channel seamlessly. Omnichannel… Read more »
Top Five Building Blocks for Great Customer Service
Oct 1, 2021
Providing a great customer service experience should be a priority for every company. Replacing a lost customer is extremely expensive, often five times the cost of retaining one. The effort and cost to build a… Read more »