Latest News & Press Releases
Call centers have been a staple of the customer service industry for decades. Since the invention of the telephone and its widespread adoption into homes throughout the world, businesses have been leveraging call centers as… Read more »
Telecom, Inc. is known for our customer service excellence. As those in any service industry can tell you, the secret to high-quality customer service lies in a motivated staff who feels appreciated for their hard… Read more »
When companies partner with a contact center provider, several types of services exist. Whether managing a large volume of calls for inbound or outbound campaigns or expanding, managing, or providing online services and omnichannel technology… Read more »
Building a loyal customer base is central to the profitability and sustainability of a business. For this reason, many leading brands rely on BPO (Business Process Outsourcing) contact centers to serve their customers. Quality third-party… Read more »
The concept of an omnichannel contact center may be a relatively new customer service strategy, but since its development a decade ago, it’s proven to be an exceptional means for providing superior customer service and… Read more »
On February 8, 2023, Telecom, Inc. will celebrate 30 years in business! A domestic-only BPO contact center, Telecom was founded in 1993 in San Francisco’s bustling downtown. In 2006, we moved our headquarters across the… Read more »
The far-reaching changes all businesses have experienced over the last three years have demonstrated how quickly what was once normal, no longer is. Now is a great time to reflect on 2022 and map out… Read more »
Learning how to improve quality assurance in a call center is key to consistently providing a high-quality experience for customers. Assuring customer satisfaction is a preeminent responsibility of every call center—not only for the customers… Read more »
In today’s low-barrier-to-entry business climate, buyers of products and services have an overwhelming number of companies to choose from. Considering this competitive marketplace, many businesses are outsourcing customer service functions to a BPO contact center… Read more »
Call center metrics and KPIs (Key Performance Indicators) are used to analyze and measure the performance and success of contact centers programs. More than simply aggregate data, inbound and outbound call center metrics track and… Read more »
