Telecom, Inc. is a privately owned corporation founded in 1993, with California headquarters in the San Francisco Bay Area. We are a mid-size, full-service omnichannel contact center offering inbound and outbound solutions, with services delivered by live representatives located exclusively within the United States. We employ the latest technology that allows us to offer efficient and effective solutions, customized to meet our clients’ individual needs. Our specialty is designing custom solutions that deliver maximum ROI.
Since our inception, we have always understood that to be successful we must meet and exceed our client’s expectations and goals. We offer a partnership experience based on transparency and a commitment to provide outstanding results, no matter what your needs are.
“To provide intelligent, innovative, and imaginative contact center solutions, to deliver an unparalleled customer experience and to inspire team members to exceed client expectations.”
Telecom, Inc. Core Values
- Honesty and Integrity – Partners, Employees, 3rd Parties
- Commitment to Excellence – Results, Quality
- Customer Focused Support
- Professionalism/Code of Ethics
- Application of the Golden Rule
- Workforce Diversity
Our roots are found in servicing many of the nation’s top media companies. Over time, we have become experts servicing businesses within varying industries, including:
- Home Improvement
- Professional Certification
- Professional Services
- Membership and Subscription
- Direct Response
- Digital Marketing
- High Technology
We proudly serve as extensions of our partner’s teams and provide support via telephone, email, chat, social media platforms, and digital solutions. We practice a “can-do” approach to our partnerships and set out to become your most valued business partner by generating high-quality results and working closely with your team.
Telecom, Inc. strives to provide you with quality contact center services at reasonable prices. Our extensive list of service options, experienced and dependable management team, diverse staff, and use of the latest technology make us the smart choice for your support and sales needs.