Call center services are the backbone of many industries, providing both inbound and outbound services, such as technical support or lead generation. Although call centers are a popular commodity many businesses use for important operations,… Read more »
7 Industries That Badly Need Better Call Center Services
The 2023 Guide to Blended Call Centers
Apr 7, 2023
Call centers have been a staple of the customer service industry for decades. Since the invention of the telephone and its widespread adoption into homes throughout the world, businesses have been leveraging call centers as… Read more »
How and Why to Motivate Customer Service Staff
Apr 1, 2023
Telecom, Inc. is known for our customer service excellence. As those in any service industry can tell you, the secret to high-quality customer service lies in a motivated staff who feels appreciated for their hard… Read more »
4 Types of Call Center Services
Mar 15, 2023
When companies partner with a contact center provider, several types of services exist. Whether managing a large volume of calls for inbound or outbound campaigns or expanding, managing, or providing online services and omnichannel technology… Read more »
5 Benefits of Outsourced Customer Service
Mar 1, 2023
Building a loyal customer base is central to the profitability and sustainability of a business. For this reason, many leading brands rely on BPO (Business Process Outsourcing) contact centers to serve their customers. Quality third-party… Read more »
The Omnichannel Contact Center – Everything You Need to Know
Feb 15, 2023
The concept of an omnichannel contact center may be a relatively new customer service strategy, but since its development a decade ago, it’s proven to be an exceptional means for providing superior customer service and… Read more »
Telecom, Inc. Celebrates 30 Years
Feb 8, 2023
On February 8, 2023, Telecom, Inc. will celebrate 30 years in business! A domestic-only BPO contact center, Telecom was founded in 1993 in San Francisco’s bustling downtown. In 2006, we moved our headquarters across the… Read more »
Customer Service Considerations for 2023
Feb 1, 2023
The far-reaching changes all businesses have experienced over the last three years have demonstrated how quickly what was once normal, no longer is. Now is a great time to reflect on 2022 and map out… Read more »
What Is Call Center Quality Assurance & How Is It Measured?
Jan 13, 2023
Learning how to improve quality assurance in a call center is key to consistently providing a high-quality experience for customers. Assuring customer satisfaction is a preeminent responsibility of every call center—not only for the customers… Read more »
Why Domestic Outsourcing is a Good Business Strategy
Jan 3, 2023
In today’s low-barrier-to-entry business climate, buyers of products and services have an overwhelming number of companies to choose from. Considering this competitive marketplace, many businesses are outsourcing customer service functions to a BPO contact center… Read more »