Blogs

If you are finding yourself drowning in customer service requests and pushing your call center resources to the limit, then it may be time to consider business process outsourcing (BPO) customer support. With that said,… Read more »

Business process outsourcing (BPO) is a process that allows small to mid-market brands to deliver better support and tap into scalable resources at price points that make sense.  According to Clutch, 90% of small businesses… Read more »

Qualified appointment setting, alternatively known as inbound appointment setting, is an art, a science, and a bit of intuition all rolled into one. Booking a phone appointment with a qualified lead is the perfect opportunity… Read more »

Since its inception, the growth of the e-commerce industry has skyrocketed, reaching a peak growth rate of 17.1% in 2021. Though the growth rate of the e-commerce market has since cooled down, it remains incredibly… Read more »

Whether you are managing a small company, midsize boutique, or big business, you need to keep a close eye on how your customer service team is doing, and the best way to check in on… Read more »

The benefits of call center outsourcing have been gaining in popularity in recent years as businesses have come to realize the many advantages that such services offer them. The global call center outsourcing market continues… Read more »

The current labor market has been undeniably tough on employers, especially those in the customer service space. According to the U.S. Chamber of Commerce, the professional and business services industry (which includes call center support)… Read more »

Call centers are often unpredictable places. One minute, your team’s agents may be enjoying a calm day with a normal flow of phone traffic, but within minutes, the center can be inundated with more calls… Read more »

With the next holiday shopping season right around the corner, now is the perfect time to get your call center customer service strategy in order and ensure that your team is prepared for the annual… Read more »

As your business works diligently toward its digital transformation, your customers are expecting you to use your technology to enhance their experience with your company. More than 60% of your customers expect you to understand… Read more »