Latest News & Press Releases
According to a March 2023 NPR survey, 74% of Americans reported having a service or product problem over the previous twelve months. Furthermore, researchers found that 43% of customers raised their voices or outright shouted… Read more »
Outbound telemarketing services for small businesses are a valuable, cost-effective means to help companies build relationships and increase sales. Such services are as much an effective strategy to expand and improve business as an opportunity… Read more »
In the spring of 2022, consulting firm McKinsey & Company conducted a survey of 25,000 Americans to explore the rise of remote work in the United States. The group found that 58% of respondents had… Read more »
It’s likely safe to assume that you’ve poured significant resources into your customer service team and invested in call management technologies that streamline its delivery of support, but you need a way of knowing whether… Read more »
As the term suggests, high call volumes are when business contact centers begin to experience more incoming phone calls than they are accustomed to or can handle. The given metric for high call volumes is… Read more »
Throughout their lifetime, most people will have at least one run-in with a call center. You may have called an airline sales agent to book a flight for a vacation. You may have had to… Read more »
A call center plays a vital role in any business that sells products and services to customers. Most of today’s customers expect businesses to provide them with a stellar buying experience from start to finish…. Read more »
Communication is often deemed the most important soft skill for a call center agent to possess. After all, whether it’s through chats, SMS texts, emails, or phone calls, every customer care agent spends their days… Read more »
AI call center software is helping to revolutionize customer service by leveraging its ability to mimic human intelligence and process large amounts of data that, when combined, can be fully utilized to enhance the customer… Read more »
Call centers play an important role in today’s consumer-centric business landscape, helping brands enhance and uphold their image by providing customers with a way to receive help with a problem or voice their frustrations. Nevertheless,… Read more »
