As a company that develops various technologies, applications, and other digital products, there is simply no way around your need to provide technical support to your customers, and how you choose to provide that support matters.
7 Reasons to Use Technical Support Call Center Outsourcing
9 Tips to Become a Better Call Center Agent
Jul 28, 2023
Working in the call center industry can be challenging — there’s no getting around that fact.
Everything You Need to Know About Outsourcing Your IT Help Desk
Jul 25, 2023
Assuming your company sells tech products of any kind, it’s very likely that you’ve taken on the responsibility of providing support to your customers whenever issues arise.
The Pros and Cons of Appointment Setting Outsourcing
Jul 21, 2023
Appointment setting is so critical to an effective sales process. It ensures that you are qualifying leads before you attempt to sell to them and acts as an effective relationship-building tool with your customer base.
Considerations When Hiring a Domestic Call Center Service
Jul 18, 2023
Domestic call center services are third-party service providers outsourced by companies to manage and handle their local, regional or national call center or contact center duties.
The Pros and Cons of Outsourcing Technical Support
Jul 11, 2023
These days, many people believe that the customer service they receive from your business is just as important as the quality of the products and services you sell.
Our Most Used Inbound Telemarketing Scripts [2023 Edition]
Jul 7, 2023
Well-crafted scripts are often game-changers in the fast-changing world of telemarketing. They not only help your call center agents handle different situations but also ensure consistency in the quality of service rendered.
4 Key Differences Between a Contact Center and a Call Center
Jul 3, 2023
If you’re a business that handles considerable inbound or outbound call volumes, it’s important for you to understand the differences between a contact center and a call center.
Inbound Telemarketing Services: Examples of Common Types and How to Outsource Them
Jun 30, 2023
Inbound telemarketing is an incredibly effective way to connect with your customers. It provides a valuable platform for your business to interact with customers on a human, personal level while addressing their needs and concerns.
Inbound Calls vs Outbound Calls: What Telemarketing Strategy to Prioritize First
Jun 27, 2023
The world of telemarketing revolves around the two core practices of inbound and outbound calling. Each has its own plan and purpose, so knowing which to prioritize first can make or break your business growth.