About Us

The Company

Telecom, Inc. was founded in February 1993 and is a privately-held California corporation. We are a full service, Omni-Channel outsourced contact center offering a fully integrated program of today’s most efficient and effective customer service and sales solutions, customized to meet our client’s individual needs.

Origins

Originally specializing in client partnerships within the print media industry, we have expanded our successful partnerships to include clients in the financial, insurance, manufacturing, online sales, medical and home improvement industries.

Philosophy 

From the beginning, we understood that a successful relationship means not only achieving targeted results, but also exceeding them. As a result of this philosophy, we have had excellent account retention. We are still doing business with our very first client and due to our successful partnership, have become an integral part of their team.

Capabilities

We offer 120 automated workstations – all fully equipped with the latest technology – that allow us to produce optimal results for your campaigns. Our extensive capabilities enable us to provide our clients with comprehensive campaign coverage, including inbound, outbound, online services, email management, self service and round-the-clock call handling.

Commitment

Telecom, Inc. strives to provide you with quality contact center services at reasonable prices. Our extensive list of service options, experienced and dependable management team, diverse staff, and use of the latest technology make us the smart choice for your customer interaction needs.

Our Secret Weapon

We hire employees that best represent our philosophy and service offerings, and meet your expectations. Staffing our contact centers with the right people is fundamental to the long-term success of our relationship with you.

We have built a corporate environment that promotes cooperation, commitment, and a dedication to exceeding the goals of our clients.

Our training and incentive programs take great employees and make them even better. We want every employee to feel completely prepared for and comfortable with the important role he or she plays in your project.

To attract and retain the best candidates, we offer our employees a competitive wage along with an excellent benefit package. The result is a confident team that enjoys providing our clients with high-quality customer care.

Leadership

Jonathan Gardner Martin

CEO, President and Owner

Jonathan has over 25 years of experience in the communication and call center industries. As CEO of Telecom, Inc., his strategic vision and experience has helped build Telecom into a leading Omni-Channel contact center. Jonathan graduated from Western Michigan University with Degrees in Finance and Economics.

William M. Smith

Executive Vice President and Owner

Bill has over 30 years of business ownership experience, including 12 years with Telecom, Inc. Bill is responsible for driving Telecom’s growth and profitability. His background includes upper level sales management, with a focus on business development, strategy, operations and corporate finance.

Greg Haggerty

Chief Technology Officer

Greg brings a wealth of diverse experience to Telecom, Inc., with a focus on enterprise level database design, administration, development and software programming. He is responsible for designing, developing and managing Telecom’s technology decisions and architecture. Before joining our team, Greg spent eight years managing the IT division of a large manufacturer of retail ATMs and self-service terminals.

Roffel S. Ferraz

Director of Contact Center Operations

Prior to joining Telecom, Inc. in 2004, Roffel spent several years in the customer support industry. Her responsibilities include the supervision of Telecom’s contact center team and the day-to-day management of all of our client accounts. Her areas of expertise include training, hiring and client relationship management.

Join Our Team

Join Our Team

Contact Us

Contact Us