Inbound Call Center

A strong customer service team is the foundation for any business offering products, services, or solutions. As a business owner or operator, investing in best practices in customer service delivery is essential. When your customers’… Read more »

Customer service operations are arguably the foundation of any business. In many cases, the health and success of a company can be measured by its customer service team and the number of satisfied customer interactions—it’s… Read more »

Telecom, Inc. is known for our customer service excellence. As those in any service industry can tell you, the secret to high-quality customer service lies in a motivated staff who feels appreciated for their hard… Read more »

Building a loyal customer base is central to the profitability and sustainability of a business. For this reason, many leading brands rely on BPO (Business Process Outsourcing) contact centers to serve their customers. Quality third-party… Read more »

The far-reaching changes all businesses have experienced over the last three years have demonstrated how quickly what was once normal, no longer is. Now is a great time to reflect on 2022 and map out… Read more »

Partnering with a contact center has proven prudent for many businesses. In a good economy, inbound call center solutions are advantageous. They can be even more beneficial in a tough economy, especially if there are… Read more »

Operating after-hour call centers allow businesses to reach more of their customers and potential customers by increasing the time their company is open for business. Conversely, limiting the hours your business is open is simply… Read more »

Call centers aim to achieve specific goals, typically reported in Key Performance Indicators (KPI) for inbound customer support programs. Depending on the nature of the program, common KPIs can include ASA (Average Speed of Answer),… Read more »

For business owners wondering if there is still a need to offer phone customer service support, take note that customer service delivered on the phone is still the preferred method of support that people choose… Read more »

Numerous variables contribute to the success of contact center agents. The fun of working in contact centers is largely due to the dynamic environments that exist within; they are always changing and evolving. At Telecom,… Read more »