Latest News & Press Releases
A great product alone isn’t enough to win customer loyalty. The way your support team interacts with buyers after purchase can be just as important as the product itself. Deep product knowledge empowers your agents… Read more »
In the competitive manufacturing market, the customer experience doesn’t end when the sale is made—it’s often just beginning. Whether you’re producing industrial equipment, custom components, or consumer-ready products, your ability to respond quickly, knowledgeably, and… Read more »
In the fast-paced world of online shopping, customers expect convenience, speed, and clarity from the moment they visit your website to the moment their order arrives. Any obstacles in the eCommerce customer journey—confusing navigation, slow… Read more »
Environmental Health & Safety (EHS) organizations are tasked with protecting people, property, and the environment, often under tight deadlines and strict regulatory oversight. From incident reporting to emergency response coordination, accurate, timely communication is vital…. Read more »
Customer retention is one of the most powerful drivers of long-term growth—and one of the most overlooked. While many companies focus heavily on acquisition, reducing churn can be even more cost-effective. According to a recent… Read more »
Professional credentialing and certification organizations are built on trust, credibility, and consistency. These qualities must be reflected not only in the credentials they issue, but also in every interaction they have with members and applicants…. Read more »
Customer e-commerce surveys are vital tools that provide direct, measurable insights into how customers perceive products, services, and overall experiences for e-commerce brands. Without this feedback, brands are left to make assumptions, which can lead… Read more »
As technology continues to evolve, so do customer expectations. Users today demand quick, accurate, and empathetic tech support—whether they’re troubleshooting software, configuring devices, or navigating complex platforms. For growing tech companies, maintaining this level of… Read more »
A data cleansing process focuses on improving the quality and accuracy of existing data by identifying and correcting errors, inconsistencies, and duplicates. For call centers, it ensures that customer information is accurate, consistent, and up… Read more »
A call center business continuity plan, or simply a call center BCP, is a comprehensive strategy designed to maintain critical operations during unexpected disruptions, such as natural disasters, power outages, technological failures, or public health… Read more »
