Outbound telemarketing is a tried-and-true way to reach potential customers to make sales and increase revenue. But not all outbound telemarketing is effective — a strong, persuasive script is required to succeed. Here are steps for making an outbound telemarketing script along with some outbound sales call script examples.
How Do I Make an Outbound Call Script?
If you’ve asked yourself this question, look through these sales call script examples and tips and tricks on making an effective and captivating outbound call script.
Step 1: Identify Your Target Audience
Before creating your outbound telemarketing script, you must know who you’re talking to. Identifying the traits of your target audience — their problems, desires, and ideal solutions — will help you tailor the language of your script to appeal to your audience’s specific preferences and needs.
Step 2: Establish Your Objectives
What are the primary objectives of your calls? Are you trying to set appointments, obtain information, or make sales?
Your goals and objectives will help you craft effective language and allow you to stay focused and make a strong call flow.
Step 3: Create a Compelling Hook
Your outbound call center script should start with a compelling hook — the first few moments of the call where you hook the listener in and capture their attention.
Using a warm, engaging greeting that identifies your company but transitions smoothly into the purpose of the call is a good basis for creating a compelling opening spiel for call center interactions.
Step 4: Build Rapport
Rapport is critical in any interaction. Show genuine interest in the customer by engaging in active listening and asking open-ended questions. These moments help establish trust and cultivate a positive experience for the customer and the call agent.
Step 5: Address Objections
You want built-in, already-crafted answers to common objections and questions so you can address them confidently. Demonstrate your expertise and understanding by thinking through objections before the call so you can maintain control of the conversation.
Step 6: Issue a Call to Action
The call should end with a call to action, like scheduling an appointment or confirming a sale. Close the call by thanking the customer for their time.
Our Most Used Outbound Telemarketing Scripts
So, what is an example of an outbound telemarketing script? Here are some outbound sales call script samples.
Introduction for Selling a Product
“Hi [Customer Name], I’m [Your Name] with [Your Company]. We’re currently offering our customers an exclusive promotion on [product or service], and I thought you might be interested in learning more! Do you have a few minutes?”
Introduction for Setting an Appointment
“Hi [Customer Name,] this is [Your Name] with [Your Company]. I noticed you recently expressed interest in [service or product] online and I’d love to set up a time for one of our experts to discuss how [service or product] can benefit you. What time works best for you?”
Building Rapport for Selling a Product
“I’m sure you’re busy, so before we dive into the details of [product or service], can I ask what’s most important to you when it comes to [category of product or service]? This will help me provide you with the right information.”
Building Rapport for Setting an Appointment
“I’m looking forward to our conversation! First, can I ask what specific aspects of [service or product] interest you most? This will help me make sure our experts give you the right information.”
Addressing Objections for Selling a Product
If the customer says they already have a similar product, you can respond, “I can appreciate that! But our [product or service] offers these unique features: [describe features]. These features set it apart from other products. If you take advantage of our current promotion, you’ll get [explain promotion].”
Addressing Objections for Setting an Appointment
If the customer says they don’t have time for a call, you can say, “I understand. We value your time and want to make this as convenient as possible! Our team is available [give a couple of examples of availability], and we can schedule a call for as little as 10 minutes to discuss your needs and how our product can help.”
The Importance of an Outbound Calls Script
Having an outbound calling script will keep your team focused and confident throughout the interaction with the customer. Outbound calls can be intimidating, but with the right framework in the form of outbound call scripts, your team can maintain control of the conversation and improve their KPIs.
Want more on this topic? Check out our most used inbound telemarketing scripts (for 2023).