When determining which contact center to hire for your next program, you have an important decision to make: do I engage with a provider within the United States or nearshore vs. offshore, and does it… Read more »
10 Steps to Vetting Contact Centers During the Pandemic
The Covid-19 pandemic has impacted all of us in so many ways. Businesses have been transformed, overnight in many cases, and the BPO call center space is no different. The changes to how, and in… Read more »
Telecom, Inc. Launches New Website
Telecom, Inc. invites customers to visit their new website, which launched this month. Design elements include a customized layout, streamlined functionality, and unique details that allow the user to easily navigate through the site. March… Read more »