To provide you with the best in outsourced contact center solutions, it is essential to offer the most effective tools and techniques available. That’s why Telecom, Inc. has been built from the ground up to incorporate the best-in-class telephony solutions.
Powered by Aspect Software’s award-winning Unified IP line, our Contact Center offers a truly unified solution that integrates inbound, outbound, interactive voice response, online, email, and fax services.
Inbound
Predictive Outbound
Web Chat
Web Collaboration
Web Callback
Email Management
Digital Recording
Skills Based Routing
Call Transfer/Conference
Unified Reporting
Graphical Scripting
Caller ID Customization
Voice Mail
Automatic Number Identification
Contact Blending
Remote Call Monitoring
All of our key systems are fully integrated with our contact management and data mining processes, providing the clearest possible picture of customer needs – before, during and after contact.