Technology

Intelligent Communications® means advanced technology.

Your success requires providing your customers with access to support options when and how they prefer. By partnering with Telecom, Inc., you can take advantage of our robust suite of sophisticated contact strategies to offer your customers the support options that they demand.

Our state-of-the-art technology infrastructure allows us to offer you the options, reliability and security that you require. Our best-of-breed hardware and software systems provide highly scaleable voice and data services 24 hours a day, 7 days a week.

Our dynamic, results-oriented IT team is eager to solve challenges with innovative, cost-effective solutions.

This combination of advanced technology in the hands of the Telecom, Inc. IT team creates a winning formula for helping companies to effectively and profitably support customer lifecycles.

Contact Center

To provide you with the best in outsourced contact center solutions, it is essential to offer the most effective tools and techniques available. That’s why Telecom, Inc. has been built from the ground up to incorporate the best-in-class telephony solutions.

Data Center

Our robust and stable systems architecture is capable of scaling to meet your changing business needs. Whether your data requirements are large or small, complex or simple, Telecom, Inc. is positioned to meet your peak processing needs.

Reporting

We understand that timely and meaningful information is critical to the success of your project. Our fully customizable reporting solution provides you with as much operational data as you require, at no extra charge.