Interactive Voice Response

IVR Services from Telecom, Inc. It’s the smart choice.

Telecom, Inc’s Interactive Voice Response (IVR) system provides a cost-effective, self-service, telephone-based customer care solution.

IVR allows you to offer your customers an automated platform to access and input data, without the need for direct agent interaction – all at the touch of a button.

IVR transactions have high first call resolution rates and can be handled for a fraction of the cost of a live agent call. And if customers want to speak with a live agent, a customer service representative is only a push of a button away.

We work closely with you to develop a customized IVR solution that meets your specific business requirements. IVR services can be designed as a stand-alone application or bundled with our other services to create a seamless, unified customer care experience.

Particularly useful for pre-call routing, account self service, and sales verifications, our IVR services offer you the flexibility to provide clear, concise information to your customers at a reduced cost.