Online

Quality customer service is crucial to customer loyalty in the interactive world. By choosing Telecom, Inc.’s comprehensive suite of Online Services, you can give your customers the communication solutions they need to make important buying decisions.

With our extensive array of Online solutions, you can offer customers the flexibility to contact you when and how they choose.

Services include:

Web Chat: Provide customers access to real-time interactions with customer service representatives (CSR) via secure text chat and messaging.

Web Callback: Enable Web site visitors to request a callback, allowing your customers to instantly establish a voice connection with a CSR simply by clicking an icon.

Web Collaboration: Allow customers to synchronize browsers with CSRs in a collaborative environment. Web collaboration is browser-independent and does not require additional software installation.

Email Management: Reply automatically to customer email inquiries with a personalized response.

Text Messaging (SMS): Offer customers the option to communicate via text message and provide a convenient communication channel which drives quicker issue resolution.

These exceptional tools add up to a better customer experience and ultimately lead to increased sales and more satisfied customers. When bundled with our other service offerings, you can provide your customers with unparalleled communication options.