Contact Center

To provide you with the best in outsourced contact center solutions, it is essential to offer the most effective tools and techniques available. That’s why Telecom, Inc. has been built from the ground up to incorporate the best-in-class telephony solutions.

Powered by Aspect Software’s award-winning Unified IP line, our Contact Center offers a truly unified solution that integrates inbound, outbound, interactive voice response, online, email, and fax services.

Our Core Features include:

Inbound

Predictive Outbound

Web Chat

Web Collaboration

Web Callback

Email Management

Digital Recording

Skills Based Routing

Call Transfer/Conference

Unified Reporting

Graphical Scripting

Caller ID Customization

Voice Mail

Automatic Number Identification

Contact Blending

Remote Call Monitoring

All of our key systems are fully integrated with our contact management and data mining processes, providing the clearest possible picture of customer needs – before, during and after contact.