Testimonials

Telecom, Inc. is one of the top telephony service providers for the San Francisco Chronicle. During my five years of experience working with them, I have found them to be dedicated, flexible, and responsive to our needs. In addition to inbound and outbound services, Telecom, Inc. has provided high quality verification services and ongoing survey services for the newspaper. I cannot stress enough how convenient it is to have them provide the services at the level requested, when requested, and to have them provide the statistics to analyze and manage the services performance.

For a year and a half now our organization has had the pleasure of using the services of Telecom, Inc. -- their customer call center and mailing services. I could not be more pleased with all aspects of our relationship with Telecom, Inc. From the very first day we went live with Telecom, Inc. they have provided us with exceptional customer support. Their staff is efficient, forward-thinking and exceptionally professional. Whether they answer 1,200 calls per week or 3,400 calls per week, all calls are handled with care and expertise. With the advent of Telecom, Inc. our staff feels as though we have a satellite office and extended family in San Francisco with the care and guidance they give us.

I would recommend Telecom, Inc. to anyone requiring the services of a top-notch organization with the finest staff.

We chose Telecom, Inc. based on their flexibility and responsiveness to our needs, and they delivered. Their in-depth experience and knowledge helped us expand our customer care center capacity expediently to serve our customers.