Leadership

Jonathan has over 14 years of experience in the communication and call center industries. As President of Telecom, Inc., his strategic vision and experience has helped build Telecom into a leading multi-channel contact center. Jonathan graduated from Western Michigan University with a Degree in Finance and Economics.

Scott has over eight years of business ownership experience, including five years with Telecom, Inc. Since joining Telecom in 1999, Scott has been responsible for top-tier project management and client services. Scott oversees all aspects of project design and implementation, ensuring that each client's project meets their strategic requirements and is delivered on time and within budget.

Gregg has been part of the Telecom, Inc. team since 2000. His responsibilities include top-tier project management, designing and overseeing training procedures, and supervision of Telecom, Inc.’s project management team. Gregg’s unique managerial style combines innovative training techniques with technical know-how -- a result of his extensive background in the electronics industry.

Prior to joining Telecom, Inc. in 2004, Roffel spent several years in the customer support industry. Her responsibilities include the supervision of Telecom's inbound team and the day-to-day management of and project productivity for all of our inbound accounts. Her areas of expertise include training, hiring and client relationship management.

Michael, the newest member of our management team, has over five years of customer care and training experience in the retail, ecommerce and finance industries. His fresh approach to customer service management and his technical knowledge make him a great complement to our project management team.

With a bachelor's degree in public relations, Lani brings to Telecom, Inc. several years of marketing, account management and project management experience with an expertise in the retail, wholesale and publishing industries. Lani is responsible for new business development, client account management, Telecom, Inc. brand awareness and marketing strategies.

Armando brings over 19 years of experience to Telecom, Inc. with his expertise in the information technology and technical consulting industries. Before joining Telecom, Inc. in 1995, Armando worked with various high-tech companies as a senior systems consultant. Armando graduated from The Monterrey Technological Institute with a Degree in Computer Science and Engineering.